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Catalog Number : ags1501
Title : Customer Service Secrets from Healthcare's Top Perfomers
Speaker : Bo Snyder

Duration : 90 minutes

Webplay Recording Date : 6-19-2008
Webplay Price : $ 225 for two weeks viewing

Webinar Presenter: Bo Snyder

Webinar Title: Customer Service Secrets from Healthcare's Top Perfomers

Webinar Level:

Webinar Discription:

The industry’s top hospitals consider customer service results a leading strategic indicator for sustained high performance-as important as excellent clinical outcomes or a healthy bottom line. Great customer service isn’t just the right thing to do. It is also critical for long-term success. This Webinar will show you how the industry leaders have done it.

Webinar Objectives:

  • Understand why customer service is strategically important
  • Learn how to set and use high expectations
  • Discover which specific tools and approaches are most successful
  • Determine how to measure progress and manage accountability
  • Get seven things to do now to make an immediate impact

Webinar Agenda:

  • Overview-the power of great service
  • Setting high expectations
    • Getting people on board
  • Tools & approaches
    • Standards
    • Education
    • Service recovery
    • Fixing processes
    • The right hire
  • Measurement
  • Accountability
    • Reward & recognize
  • Jumpstarting your efforts
    • Seven things to do now
  • Wrap-up, Q&A

Prerequisities: None

Target Audience: Senior and mid-level healthcare leaders responsible for improving customer experience

Nursing Contact Hours: This course has been approved for 1.8 Iowa Nursing Contact Hours.